Airport Quality Certification Renewed

As the company responsible for managing the Bergamo Orio al Serio Airport “Il Caravaggio”, SACBO has obtained the renewal of the Quality Certification in compliance with ISO 9001:2008 requirements for planning and rendering ground assistance services for aircrafts, passengers, baggage and cargo, management of infrastructures and of the related centralised systems, ticket counter management and stopover coordination.

The certificate was awarded by TUV Italia, which expressed its maximum satisfaction in verifying that SACBO standards are in line with the highest European levels. Its excellent organisation was also especially appreciated. It is this organisation that guarantees excellent flight punctuality, with 90% of flights on time, and keeps problems relating to baggage management at insignificant levels. In the final inspection and evaluation report, TUV Italia emphasised the constant progress observed over the course of ten years of quality certification (2002-2012).

It also underscored how the SACBO organisation once again demonstrated its ability to provide services efficiently and effectively, through highly professional and competent personnel. “Quality has always distinguished Bergamo Airport, which is traditionally combined with high levels of safety and convenient accessibility, contributing to the success of stopovers and growing customer appreciation”, stated Miro Radici, SACBO’s President.

“The renewal of the quality certificate is a prestigious acknowledgment that does not rule out further margins for improvement in providing our services. I am convinced that the present and future of airports greatly depends on the levels of operating efficiency and assistance guaranteed to both passengers and airlines. Quality requires contribution by all professional figures working at the hub, and it is a great satisfaction knowing that the inspection bodies assigned the tasks of verifying requirements fully acknowledge this aspect”.